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Job Title 9-1-1 Telecommunicator *
Location Chicago Heights, IL*
*Position is based out of Chicago Heights, IL
Department NORCOMM
FLSA Status Non-Exempt
Shifts hiring Full-time

NORCOMM 9-1-1 Dispatch, a consolidated, civilian staffed 9-1-1 communications center within the State of Illinois is currently seeking applicants that have the desire to work in an exciting, challenging and rewarding career field.


Reporting to the City of Chicago Heights Director, Supervisor, or his/her delegate, responds to requests for emergency and non-emergency police, fire and medical services. Incumbents must develop a rapid and accurate sense of call interpretation and decision-making/problem solving skills during stressful situations, processing multiple calls simultaneously, establishing the priority status of the call and initiate a sequence of time sensitive actions. Work is performed using state of the art technology and within strict operational guidelines. All voice and data entry work is continually recorded and is subject to live monitoring for later review and critique and may include public disclosure of such work.


The Applicant must take each of the skills tests and pass them in order before moving on to the next phase:

  • Criticall Test score at 85% or higher
  • Select Advantage Test pass with a 50 rating or higher
  • First Interview
  • Second Interview
  • Background Check

Those offered a position will be sent for a post offer/pre-employment hearing and vision examination and drug test.

Essential Functions

• Answers emergency (9-1-1 and 10 digit emergency) and non-emergency call lines for all member agencies and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System
• Calms, negotiates, advises and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls
• Dispatch police, fire, and medic units as appropriate via radio transmissions; anticipate problems and respond to units as necessary
• Continually updates information as it is received, enters into CAD and updates units as to new information or instructions including follow up and updated status of calls
• Process more than one call at a time
• Assist co-workers as necessary when available
• Attend shift meetings and /or debriefing before or after work as directed
• May represent the Center while participating in local, regional or state functions related to public safety
• Must be reliable and dependable, reporting for work on a consistent and punctual basis

Required Knowledge/Skills/Abilities

• Knowledge of client service areas including streets and landmarks
• Knowledge of map reading techniques, including directions of travel and freeway access
• Ability to condense and organize large amounts of information into readable, sensibly typed remarks in a timely manner and recall numerous acronyms and type codes essential to efficient and accurate call processing
• Ability to make timely and appropriate decisions under emergent circumstances based on technical standards, criteria and policies
• Ability to remember numerous details and quickly re-call essential information
• Ability to consistently think clearly and respond quickly in a wide variety of emergency situations
• Ability to speak English clearly, possess an excellent vocabulary and verbally communicate rapidly
• Ability to deal effectively with people in a multi-cultural society under extremely stressful situations
• Ability to quickly perform multiple time-sensitive tasks in response to visual and sound stimuli with a high degree of accuracy
• Ability to type 40 words per minute while conversing with callers and/or field personnel via two-way radio systems.
• Maintain accurate records as required
• Ability to articulate in a clear, concise manner, disseminating complete and accurate information in a logical and timely basis both orally and in writing
• Ability to work under stress; be a team player and establish good working relationships; maintain self-control under stressful circumstances.
• Ability to discern several conversations simultaneously, disseminate appropriate information, prioritize actions and respond in an effective manner
• Ability to be available for shift work encompassing a 24 hour day, seven-day week; inclusive of days, evenings, nights, weekends, and holidays
• Computer skills sufficient to discern and solve routine problems

Required Education/Experience

• High school diploma or equivalent. One year experience or greater in the public safety field or successful completion of a vocational dispatch course is desirable

Licenses and Other Requirements                              

• Obtain and maintain licensure from the Illinois Department of Professional and Financial Regulation Permanent Employee registration Card (PERC).                                                             

• Obtain and maintain a certification from the International Academy of Emergency Dispatch for EMD. (IAED)                                                                                                                                              

• Obtain and maintain a certification from Illinois State Police to operate the Law Enforcement Agency Data System (LEADS) and maintain the certification as required.                                                   

• Obtain and maintain a certification from APCO in Public Safety Telecommunicator I (PST1) and Advanced Fire Service Communications (FSC).

NOTE: A criminal background check through law enforcement agencies, including a fingerprint search, will be conducted on all successful candidates prior to being appointed to the position.



NORCOMM Public Safety Communications - Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer.  Qualified applicants of all backgrounds are encouraged to apply.  M/F/V/D


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